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moto care protection plan

accidental damage protection

accidental damage protection

Added peace of mind for those inevitable drops and spills.

Added peace of mind for those inevitable drops and spills.

why buy accidental damage protection (ADP)?

  • 45% of smartphone owners accidentally damage their phone
  • 28% of owners drop their phone into liquid
  • average time from purchase to breaking your phone is 10 weeks
component typical repair cost
LCD screen 100 €
Main board 190 €
Water damage 210 €

what's typically covered?

  • unintentional drops due to handling
  • water damage
  • smashed or cracked LCD screen
  • electrical surges
  • damage that prevents your phone from functioning correctly

what's not covered?

  • theft or loss of your phone
  • normal wear and tear like cosmetic damage like scratches, dents or cracks
  • damage that does not affect your phone's functionality or structural integrity


Accidental Damage Protection (ADP) covers unintentional physical damage like broken screens and physical damage.
ADP can be purchased up to 30 days after the purchase of your Motorola phone.
ADP can be purchased for periods of 12, 24 or 36 months. Coverage starts from the day you purchase the plan, although claims are not permitted within the first 30 days.
You can claim up to 2 times within any 12 months period.
You can come back to this website to submit a claim or contact us (see terms and conditions for contact options) to get help from one of our agents.
Yes. The deductible/excess varies depending on which phone you have and can be found in the certificate of coverage you received.
Your ADP plan stays with the phone. If you sell or give your phone to someone else, it will still be covered under the existing plan. If you receive a replacement phone from us, we will automatically transfer the remaining coverage to the replacement.
Yes, you may cancel your plan at any time. You'll get a full refund if the coverage is cancelled within 30 days. After 30 days, the cost of the plan is not refundable.