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moto care protection plan

extended service plan

extended service plan


Protect your phone against any operational failures by adding an extra year to your standard warranty.

why buy an extended service plan (ESP)?

  • keep your phone in good working order for an extra year
  • prevent repair costs or expensive upgrades if your phone fails
  • switch to a cost effective SIM-only deal with your network
  • all parts and labour costs of repairs included

what’s typically covered?

Faults with your phone that are normally covered by the standard manufacturer warranty.

what’s not covered?

  • General wear and tear
  • Physical damage of any kind
  • Water damage
  • Failure due to mishandling


Extended Service Plan (ESP) is an extension of your standard limited manufacturer warranty and covers you for any faults that your phone may develop during this period.
ESP can be purchased at any time during the standard warranty period, usually 12 or 24 months from the purchase of your phone.
ESP starts the day your standard limited manufacturer warranty expires and coverage is for up to 12 months after this date.
There are no limitations on the number of ESP claims you can make.
You can come back to this website to submit a claim or contact us (see terms and conditions for contact options) to get help from one of our agents.
Your ESP plan stays with the phone. If you sell or give your phone to someone else, it will still be covered under the existing plan. If you receive a replacement phone from us, we will automatically transfer the remaining coverage to the replacement.
Yes, you may cancel your plan at any time. You'll get a full refund if the coverage is cancelled within 30 days. After 30 days, the cost of the plan is not refundable.