Your ADP plan stays with the phone. If you sell or give your phone to someone else, it will still be covered under the existing plan. If you receive a replacement phone from us, we will automatically transfer the remaining coverage to the replacement.
Your ESP plan stays with the phone. If you sell or give your phone to someone else, it will still be covered under the existing plan. If you receive a replacement phone from us, we will automatically transfer the remaining coverage to the replacement.
The prices stated are for a standard repair based on the information you have supplied. If, during the repair process the fault is found to be different, we will provide you with a quotation for the repair cost.
If your device is not repairable during the repair analysis process we will inform you and provide a quotation to exchange the device. If you don't accept the quote we will just charge you an administration fee for the repair analysis process.
We send you an email with all details including the Job ID for the repair. In most cases the email will be arrive just a few minutes after the request is created. If you don't get the email in your inbox, please check your spam folder. If the email does not arrive within 24 hours please contact us.
We recommend you try another debit or credit card. Ensure you are following any security steps to authorize the online payment request during the process. If it still does not work please call our contact centre.
Our repair services include a 90-day warranty. This warranty covers the part(s) that were replaced. It does not cover any subsequent damage to the phone or components that were not replaced. If your device is not working after a repair, you can contact our customer support team at https://motorolacare.com/emea/contact or re-submit the device online for repair through the following link https://motorolacare.com/emea/bounce-enter-imei