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Declaration of data protection


As of August 2017

B2X Care Solutions GmbH (hereinafter “B2X”; find information on B2X here) is pleased you have visited our website. Data protection and data security when using our website is very important to us, so we would like to advise you here what personal data of yours we record when you visit our website and what we use it for.

Since changes to the law or changes to our internal company processes may require an adjustment of this data protection declaration, we ask you to read it regularly. This data protection declaration can be accessed under Data Protection Declaration, saved and printed at any time.

1 Scope of application

This data protection declaration applies to the Internet offering of B2X, which is accessible under the domain motocare.b2x.com and the various subdomains (hereinafter “our website”).

2 What is personal data?

Personal data is information that can be used to access personal or factual circumstances about you (e.g. name, address, telephone number, date of birth or email address). Information we cannot associate with you (or only with disproportionate effort), e.g. by anonymizing the information, is not personal data.

3 What personal data do we collect/process and use?

Our website can always be used without giving personal data.

Non-personal access data is stored, such as the name of your Internet service provider, the page from which you have visited us, the name of the files requested and the dates they were accessed. This data is evaluated exclusively to improve our offering and cannot be used to identify you.

However, if you make use of the services offered on our website – such as the repair of your device or diagnostic service – you will be required to submit further information. This will be the information necessary to process the relevant request.

We use the data we record about you to provide the services we offer, to answer your questions and to operate and improve our websites and applications.

In addition, you can also make use of additional offers/services via our website such as:

The purchase of service plans for your device, e.g. warranty extensions (e.g. of Motorola)

For this purpose we will integrate adverts into our website, which you can then use to view the offers and submit your data yourself to the corresponding provider. Additionally on Motorola’s behalf, we provide them with your personal data to provide offerings like device insurance, warranty extensions, accessory sales or device upgrades.

Your personal data is not used for any other purpose. Your personal data is not transferred to third parties nor is your data used for advertising purposes without your permission with the exception of the cases presented below, unless we are legally obliged to disclose data (disclosure to prosecuting authorities and courts; disclosure to public authorities that receive data under statutory requirements, e.g. social insurance institutions, financial authorities etc.) or where we engage third parties who have undertaken to implement our requirements of professional secrecy.

In particular, personal data is used as follows:

a) Sending device for repair and purchasing service plans

We use the data you have given us for device repair to fulfill and process the repair.

We require your IMEI number (International Mobile Station Equipment Identity - device designation) to be able to check whether your device is still within warranty. We will subsequently record your first name and surname, email address and telephone number, delivery and billing address and payment data.

Your email address is used to send you a summary of the order, the procedure for sending the device back to us, the job ID and the parcel stamp.

We use your first name and second name, delivery and billing address to record the repair order and to provide you with e.g. the parcel stamp.

Your payment data is required for the payment process if your device is no longer within warranty.

If, after sending the device back to us, it is determined that despite the information previously given no warranty case exists (e.g. the damage to the device has been caused by you), you will be sent a cost estimate for repair. If you accept this, your payment data is required to process the payment.

If you do not accept this, your payment data will be used to process payment for cost incurred by us (for sending the device to us, inspecting the damage and returning the device).

Your data is in this case passed on to the repair center responsible to you as is necessary for repair and return shipping.

The forwarding agency commissioned with delivery will receive your data where it is required for delivery. To process payments we pass your payment data on to the credit agency Wirecard commissioned with the payment. These companies may use your data exclusively to process the order and not for any other purposes.

Your data is blocked for any further use on completion of the contract and concluded payment and deleted following expiry of tax and commercial retention periods if you have not given your express permission for your data to be used for other purposes.

b) Personal data stored on the device

The repair may cause loss of, or access to, data stored on your device. It is your responsibility to ensure that no personal data belonging to third parties is passed on to us (e.g. photos or contact data) and to save stored data on the device beforehand, and if necessary delete it before sending the device to us.

c) Checking the warranty

If after entering your IMEI number you receive the message that your device is no longer within warranty, you can dispute this.

For this purpose a free chat window will open with one of our assistants in which we will record your first name and surname, email address, postal address, the purchase location, information on the product and receipt (valid proof of purchase).

Our assistant will then check your warranty status once again using the information you have given. Following the check you will be informed by email of your warranty status.

4. Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies, which are text files stored on your computer and which allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to and stored on a Google server in the US.

However, if IP anonymization is activated on this website, your IP address will, within the member states of the European Union or in other states party to the Agreement on the European Economic Area, be abbreviated in advance by Google. Only in exceptional cases will the full IP address be sent to a Google server in the US and abbreviated there. Please note that Google Analytics has been expanded with the gat._anonymizeIp(); code on this website to ensure anonymized capture of IP addresses (IP masking).

On behalf of the operator of this website Google will use this information to evaluate your use of the website, to generate reports about website activities and to provide the website operator with other services associated with the website use and Internet use. The IP addresses transferred by your browser as part of Google Analytics is not brought together with other data from Google.

You can prevent cookies being stored with an appropriate setting of your browser software; however, in this case please note that you may not be able to use all functions of this website in their entirety.

You can also prevent Google from capturing the data generated by the cookie and from your use of the website by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de

You can prevent capture by Google Analytics by clicking on the following link. This sets an opt-out cookie that prevents future capture of your data when visiting this website:
deactivate Google Analytics

You can find more information on terms of use and data protection at http://www.google.com/analytics/terms/de.html and at https://www.google.de/intl/de/policies/ .

5 Security measures for the protection of data stored by us

We undertake to protect your private sphere and to handle your personal data with confidentiality. In order to avoid loss or misuse of data stored with us, we have taken comprehensive technical and organizational security precautions that are regularly reviewed and adjusted to meet advances in technology. Please note however that due to the structure of the Internet it is possible that the regulations of data protection and the aforementioned security measures of other persons or institutes not within our sphere of responsibility are not accounted for. In particular, unencrypted data disclosed – even sent by email – can be read by third parties. We have no technical possibility of preventing this. It is the responsibility of the user to protect the data they have provided against misuse with encryption or other method.

6 Hyperlinks to external websites

Our website includes hyperlinks to websites from other providers. By activating these hyperlinks you will be taken directly from our website to the website of the other providers. Among other indicators, you can recognize this in the change of URL. We cannot take responsibility for confidential treatment of your data on these third-party websites, since we have no influence over whether these companies observe the data protection regulations. Please contact these websites directly for information about how these companies treat your personal data.

7 Information about your personal data we store/duration of storage /deletion

We store your personal data for only as long as is legally permitted. Your stored personal data is deleted if knowledge of this data is no longer required to fulfill the purpose for which the data was stored.

We are happy to inform you what personal data we have stored on request. If, despite our efforts to collect accurate and current data we have incorrect data stored, we will correct this immediately.

If you wish us to delete the stored data, your data will also be deleted immediately upon your request. If the data cannot be deleted for legal reasons, the relevant data will instead be blocked. Please note however that if your data is deleted we will no longer be able to offer you the services described here.

Please contact B2X through us through the contact form on http://motocare.b2x.com directly with any other questions or suggestions relating to data protection in our company or to this information about data protection